With seven decades of know how under our belts, Team UCS is able and dedicated to achieving successful client/agency partnerships by providing:
ongoing communication
happy patients (consumers)
compliance in all collection activities
great collection rates
client-friendly workflows
I’ve worked with United Credit Service, Inc. for 30 years and have found their staff to be very professional and knowledgeable. UCS has provided our patients and our staff with outstanding customer service while also providing excellent collection results.
Director of Patient Financial Services, Large Midwestern Hospital
People – Collections is highly regulated. It’s not enough to have leaders with high ethical standards. It requires that all of our team members adhere to laws, principles, contract commitments and privacy requirements every moment of every day. Everyone on Team UCS undergoes rigorous (ongoing) training. Read more…
Culture/Leadership – Company goals are not only focused on monetary results, but also on behavior, accountability and compliance. Team members are never paid on a commission basis—we believe in a more kind-hearted approach. This eliminates overly aggressive collection efforts and allows accounts equal, individual attention. Read more…
Technology – Our cutting-edge tools include: electronic account placement & acknowledgment capability, call recordings, secure VPN connections, daily bankruptcy/deceased/cell phone scrubs, automated payment & remittance capability, and POE search databases. We are also PCI DSS compliant and have dynamic 24/7 IT security provided by a third party.
Results – We can preserve your positive image while achieving excellent results—oftentimes exceeding industry averages. For example, our collections rate for hospitals is over 76 percent higher than the national average. Read more…
Client Services – Team UCS is dedicated to achieving successful client/agency partnerships by providing outstanding customer service through: ongoing communication, client friendly workflows, and online client access to reports 24/7. We not only walk the talk we listen. Read more…
Community – UCS believe in supporting charitable organizations both locally and nationally. We also have an employee Volunteer Program (EVP) which allows us to volunteer as individuals with the use of Company provided Volunteer Time Off (VTO) hours. Read more…
